Built around how the work actually happens
Not a feature list — the real problems property management teams deal with every day, and exactly what changes.
Property managers, landlords, tenants and contractors are all part of the same operation — but usually only see their own slice of it. These five views aren't separate features: they're the same continuous case, coordinated around one record, seen from wherever you sit in it.
Maintenance
AvailableA repair gets reported, and from that point on nothing chases itself — it only moves if someone remembers to follow up.
A note in an inbox, a voicemail, or a message in someone's memory. Progress depends on whoever picked it up first.
Cerberus turns every report into one tracked case, the moment it arrives, on whichever channel it came in on.
Nothing gets forgotten between first contact and the job actually being done.
Tenant Communication
AvailableTenants chase because they have no idea anything is happening — so they call again, email again, and the same issue gets logged twice.
Whichever channel the tenant happens to use, handled in isolation from every other channel they've also tried.
Cerberus recognises the same enquiry across Voice and Email, and keeps one consistent record regardless of how it arrives.
Fewer repeat contacts, and a tenant who can trust that something is actually being done.
The update gets prepared. Your team decides.
Cerberus writes the landlord update, the approval request, the contractor instruction — every time. A property manager reviews and sends it, in seconds, instead of writing it from scratch.
Property Managers
Pilot ReadyProperty managers spend more time coordinating updates than actually managing properties.
Manually checking multiple inboxes, chasing contractors, and updating landlords one at a time.
Cerberus prepares the update, the approval request, or the next action — a person on the team reviews and sends it.
Property managers spend their day on judgement calls, not admin.
Landlords
Pilot ReadyLandlords find out about issues on their property later than they should, or not until something's already gone wrong.
An update if and when someone has time to send one.
Cerberus prepares landlord updates and approval requests as soon as they're needed, ready for your team to review and send.
Landlords stay properly informed, without adding to your team's workload.
Contractors
Pilot ReadyContractors get called in without the full picture, and end up re-asking questions the tenant already answered.
A phone call or a forwarded email with partial context, pieced together after the fact.
Cerberus prepares the full case context for the contractor — what's wrong, where, and what's already been confirmed.
Contractors turn up ready to fix the actual problem, first time.
See these against a real case
Tell us your three biggest maintenance problems and we'll show you exactly how Cerberus handles them.
Tell Us Your Three Biggest Problems